The chain heavily invested in refreshing the brand and improving the customer experience.
Pizza Hut Australia was given a “very strong” four-star rating by franchise market research and consulting firm FRANdata, the first system to achieve this in 2021.
“This strong rating reflects the ongoing achievements of Pizza Hut Australia in what really has been, and continues to be, a remarkable transformation. Over the last few years there has been a heavy investment in refreshing the brand, improving systems, improving the customer experience and building the engagement of their franchisees,” FRANdata’s Australian CEO Darryn McAuliffe explained.
“These strategic initiatives are all now paying dividends with current data and trends pointing to an ongoing improvement over the coming years.”
Pizza Hut Australia CEO Phil Reed said that they are “extremely pleased” to receive the high rating.
“Pizza Hut Australia is working closely with its franchisees to continuously improve business processes and experience. This is part and parcel of our wider transformation strategy, which is led by our investment partner, Allegro Funds. Our combined aim is to return Pizza Hut Australia back to its number one position through strategic transformation, finding value in areas previously untouched," he said.
Do you know more about this story? Contact us anonymously through this link.