For more details, please contact Justine at +61 416 079 788 or

(Subject to change)

8:30 AM - 9:00 AM - Networking Registration

9:00 AM - 9:30 AM - Keynote

9:30 AM - 10:00 AM - Leader's Panel

Panel Members:

Chris Green | Chief Executive Officer, Hungry Jack's

Chris Churchmichael | Australia & New Zealand Country Director, Subway

Chris Mavris | Chief Executive Officer, Soul Origin

Bianca Azzopardi | Chief Executive Officer, Zambrero

David Ovens | Head of Marketing, Seagrass Boutique Hospitality Group (Ribs & Burgers, The Meat & Wine Co., Hunter & Barrel, Italian Street Kitchen, Butcher & the Farmer); Group & Executive GM,  Blue Coral Concepts

10:00 AM - 10:30 AM - Putting the Consumer at the heart of QSR Pricing

Get an overview of how to put consumer psychology at the heart of your QSR pricing, including tactics for improving the value of existing and new products. Simon-Kucher & Partners will summarise the key principles of psychological pricing in ensuring your brand has a holistic approach to pricing and how to develop a pricing strategy that works for you.

Jason Carley | Senior Director, Simon-Kucher & Partners

10:30 AM - 10:50 AM - Morning Tea



10:50 PM - 12:10 PM - Brand Building Masterclass

If you are just starting out in the QSR space or have been established for a while it’s crucial that you have a clear idea of what makes you truly unique. What do you do, how do you do it and why do you exist?

This masterclass will take you through the key questions that will look to give you a road map for creating a unique brand positioning or manifesto. These core questions will look to include areas such as:

  • Company Values. What really matters to you?
  • Audience. Who's opinion do you really care about?
  • Personality. How does your brand position and compare to others?

Tony Ibbotson | Creative Director, The Creative Method




10:50 AM - 11:05 AM - Brand Revitalisation:    A Case Study

Craig Tozer | CEO, Oporto

11:05 AM - 11:35 AM - Trends Report

The NPD Group

11:35 AM - 12:05 PM - Why Failures Occur in the Foodservice and Franchise Industry

Tom Potter has analysed the recent failures of certain restaurant brands along with various issues (quality strategy, leadership, ethics, etc.) that surround it. Find out what the industry can learn from these movements and what it holds for the future of Australian restaurant businesses.

Tom Potter | Founder & CEO, Eagle Boys Pizza; Strategic Consultant / Restaurant Fast Food Analyst 

12:05 PM - 1:45 PM - Lunch Break and Awards Programme





1:50 PM - 2:20 PM - Macroeconomic Overview

A data-driven overview, the session will investigate how the past and future performance of the Australian economy has and will impact QSR’s. Key sections include a historical performance overview of the Australian economy and the key forces at play, industry trends such as revenue performance and consumer trends that have an impact at an industry level.

Tom Youl | Senior Industry Analyst, IBISWorld Pty Ltd.

2:20 PM - 2:50 PM - Real Estate/Property Snapshot

Michael Bate | Head of Retail, National Director, Colliers International

2:50 PM - 3:20 PM - Human Resources & People Culture Panel

What should QSRs possess in order to cultivate a better working environment for their staff? Find out from our panel of executives as they discuss the key values for brands to succeed with a more vibrant and efficient workforce.

Panel Members:

Serge Infanti I Managing Director, Foodco Group

Kathy Wood | Chief People Officer, Guzman y Gomez

Matt Fickling | Chief Executive Officer, Huxtaburger

Steve Plarre | Chief Executive Officer, Ferguson Plarre Bakehouses

3:20 PM - 3:50 PM - Networking Break

3:50 PM - 4:20 PM - An Appetite for QSRs: Investment Panel

Panel Members:

Tom Kierath I Executive Director, Morgan Stanley

Clovis Young | Founder & CEO, Mad Mex Fresh Mexican

Peter Gold | Managing Director, Archer Capital

Nick Bryden | Chief Executive Officer, Minor DKL Group



1:50 PM - 2:20 PM - Uber Eats Insights

Jodie Auster | Australia & New Zealand General Manager, Uber Eats

2:20 PM - 2:50 PM - Next Generation Ordering Panel

From voice activation, augmented reality, to machine learning, innovations in restaurant ordering continue to reach new heights as consumers opt for more convenient options - leading to a comprehensive ecosystem that includes tabletop kiosks, delivery apps, and mobile payment options. In this special panel, experience a deeper understanding on how the integration of intelligent systems will continue to impact customer behavior.

Panel Members:

Christian McGilloway | Chief Technical Innovation Officer, Retail Zoo

Julian Casa | National Marketing Manager, Baskin-Robbins Australia

Russell Schulman | Head of Marketing & eCommerce, Krispy Kreme Australia

Matt Gillam | Director of Technology, Menulog

2:50 PM - 3:20 PM - Negotiating with Aggregators

Find out the key issues for QSR brands to keep in mind when negotiating their contracts with aggregators - e.g. data, service levels, commissions.

Rohan Bilimoria | Legal Counsel, KFC Asia & Pizza Hut Asia Pacific, Yum! Brands

3:20 PM - 3:50 PM - Networking Break

3:50 PM - 4:20 PM - Integrating Social Media In Your Brand's Marketing Strategy Panel

Social media, undeniably, is considered to be an integral component for a brand's staying power today. Learn from a select group of experts who will share their takeaways in maximizing the medium to bolster their marketing strategies.

Panel Members:

Lara Thom | Chief Marketing Officer, Guzman y Gomez

Daniel King | Head of Strategy - QSR, Global Marketing Solutions, Facebook & Instagram

Derek Puah | OwnerDevon Cafe


4:45 PM                  - Closing Cocktail Party



For more details, contact:
Justine Charlton
+61 416 079 788