For more details, please contact Justine at +61 416 079 788 or email@example.com.
(Subject to change)
8:30 AM - 9:00 AM - Networking Registration
9:00 AM - 9:30 AM - Keynote
9:30 AM - 10:00 AM - Leader's Panel
Chris Green | Chief Executive Officer, Hungry Jack's
Chris Churchmichael | Australia & New Zealand Country Director, Subway
Chris Mavris | Chief Executive Officer, Soul Origin
Bianca Azzopardi | Chief Executive Officer, Zambrero
David Ovens | Head of Marketing, Seagrass Boutique Hospitality Group (Ribs & Burgers, The Meat & Wine Co., Hunter & Barrel, Italian Street Kitchen, Butcher & the Farmer); Group & Executive GM, Blue Coral Concepts
10:00 AM - 10:30 AM - Putting the Consumer at the heart of QSR Pricing
Get an overview of how to put consumer psychology at the heart of your QSR pricing, including tactics for improving the value of existing and new products. Simon-Kucher & Partners will summarise the key principles of psychological pricing in ensuring your brand has a holistic approach to pricing and how to develop a pricing strategy that works for you.
Jason Carley | Senior Director, Simon-Kucher & Partners
10:30 AM - 10:50 AM - Morning Tea
10:50 PM - 12:10 PM - Brand Building Masterclass
If you are just starting out in the QSR space or have been established for a while it’s crucial that you have a clear idea of what makes you truly unique. What do you do, how do you do it and why do you exist?
This masterclass will take you through the key questions that will look to give you a road map for creating a unique brand positioning or manifesto. These core questions will look to include areas such as:
- Company Values. What really matters to you?
- Audience. Who's opinion do you really care about?
- Personality. How does your brand position and compare to others?
Tony Ibbotson | Creative Director, The Creative Method
10:50 AM - 11:05 AM - Brand Revitalisation: A Case Study
Craig Tozer | CEO, Oporto
11:05 AM - 11:35 AM - Trends Report
The NPD Group
11:35 AM - 12:05 PM - Why Failures Occur in the Foodservice and Franchise Industry
Tom Potter has analysed the recent failures of certain restaurant brands along with various issues (quality strategy, leadership, ethics, etc.) that surround it. Find out what the industry can learn from these movements and what it holds for the future of Australian restaurant businesses.
Tom Potter | Founder & CEO, Eagle Boys Pizza; Strategic Consultant / Restaurant Fast Food Analyst
12:05 PM - 1:45 PM - Lunch Break and Awards Programme
CONFERENCE SESSION STREAM 1: OPERATIONS & MANAGEMENT
1:50 PM - 2:20 PM - Macroeconomic Overview
A data-driven overview, the session will investigate how the past and future performance of the Australian economy has and will impact QSR’s. Key sections include a historical performance overview of the Australian economy and the key forces at play, industry trends such as revenue performance and consumer trends that have an impact at an industry level.
Tom Youl | Senior Industry Analyst, IBISWorld Pty Ltd.
2:20 PM - 2:50 PM - Real Estate/Property Snapshot
Michael Bate | Head of Retail, National Director, Colliers International
2:50 PM - 3:20 PM - Human Resources & People Culture Panel
What should QSRs possess in order to cultivate a better working environment for their staff? Find out from our panel of executives as they discuss the key values for brands to succeed with a more vibrant and efficient workforce.
Serge Infanti I Managing Director, Foodco Group
Kathy Wood | Chief People Officer, Guzman y Gomez
Matt Fickling | Chief Executive Officer, Huxtaburger
Steve Plarre | Chief Executive Officer, Ferguson Plarre Bakehouses
3:20 PM - 3:50 PM - Networking Break
3:50 PM - 4:20 PM - An Appetite for QSRs: Investment Panel
Tom Kierath I Executive Director, Morgan Stanley
Clovis Young | Founder & CEO, Mad Mex Fresh Mexican
Peter Gold | Managing Director, Archer Capital
Nick Bryden | Chief Executive Officer, Minor DKL Group
CONFERENCE SESSION STREAM 2: MULTI-SITE RESTAURANT TECHNOLOGY
1:50 PM - 2:20 PM - Uber Eats Insights
Jodie Auster | Australia & New Zealand General Manager, Uber Eats
2:20 PM - 2:50 PM - Next Generation Ordering Panel
From voice activation, augmented reality, to machine learning, innovations in restaurant ordering continue to reach new heights as consumers opt for more convenient options - leading to a comprehensive ecosystem that includes tabletop kiosks, delivery apps, and mobile payment options. In this special panel, experience a deeper understanding on how the integration of intelligent systems will continue to impact customer behavior.
Christian McGilloway | Chief Technical Innovation Officer, Retail Zoo
Julian Casa | National Marketing Manager, Baskin-Robbins Australia
Russell Schulman | Head of Marketing & eCommerce, Krispy Kreme Australia
Matt Gillam | Director of Technology, Menulog
2:50 PM - 3:20 PM - Negotiating with Aggregators
Find out the key issues for QSR brands to keep in mind when negotiating their contracts with aggregators - e.g. data, service levels, commissions.
Rohan Bilimoria | Legal Counsel, KFC Asia & Pizza Hut Asia Pacific, Yum! Brands
3:20 PM - 3:50 PM - Networking Break
3:50 PM - 4:20 PM - Integrating Social Media In Your Brand's Marketing Strategy Panel
Social media, undeniably, is considered to be an integral component for a brand's staying power today. Learn from a select group of experts who will share their takeaways in maximizing the medium to bolster their marketing strategies.
Lara Thom | Chief Marketing Officer, Guzman y Gomez
Daniel King | Head of Strategy - QSR, Global Marketing Solutions, Facebook & Instagram
Derek Puah | Owner, Devon Cafe
4:45 PM - Closing Cocktail Party
For more details, contact:
+61 416 079 788