QSR Media Sandhurst Fine Foods Conference & Awards 2019

Thu, 20 June 2019
The Hilton Sydney Hotel, 488 George St., Sydney, NSW 2000, Australia



Learn about your industry straight from experts and executives from the country’s most successful brands at the 6th QSR Media Sandhurst Conference and Awards!

Want to pick the brains of the top leaders in the quick service and fast casual industry? Find out what you need to do to keep ahead of the game as our interactive session format gives you the chance to have your questions answered by our assembled panel of experts and industry leaders.

For more details, please contact Justine at +61 416 079 788 or justine@qsrmedia.com.au.


  • Conference & Awards - QSR or Fast Casual Restaurant / Any Multi-Site Retailer - $395
  • Conference & Awards - Industry Supplier / Vendor - $595
  • Conference & Awards - Table of Eight - $2,800

(All ticket prices include awards luncheon, attendance at the conference, and 10% GST.)


(Subject to change)

8:30 AM - 9:00 AM - Networking Registration

9:00 AM - 9:30 AM - International Keynote

Jollibee is the flagship brand of Jollibee Foods Corporation (JFC), the largest Asian food service company in the world. Currently, JFC has over 4,000 stores worldwide with its portfolio of brands that it has developed and acquired in a span of over four decades that also include Chowking, Greenwich, Red Ribbon, Mang Inasal and Burger King franchise in the Philippines. It also currently operates hundreds of branches for its acquired international brands like Yonghe King, Hong Zhuang Yuan and Dunkin’ Donuts in China, Highlands Coffee in Vietnam and PHO 24, among others.

Starting as a humble ice cream parlor in the Philippines, Jollibee has transformed itself to become a successful global QSR player with over a thousand branches in the Philippines and more than 200 abroad including Vietnam, Brunei, Hongkong, Singapore, Malaysia, United States, Saudi Arabia, Italy and the United Kingdom. It continues to strengthen its foothold in the Philippine QSR industry, successfully expand into new international markets while maintaining its image as a beloved national icon.

In his keynote, Jollibee Foods Corporation President for International Business Dennis Flores will provide key insights on the brand's journey and how it plans to become one of the five largest restaurant companies in the world.

Dennis Flores | President & Head of International Business for Europe, Middle East, Asia and Australia, Jollibee Foods Corporation

9:30 AM - 10:00 AM - Leader's Panel

Our annual panel discussion for the movers and shakers of the industry, get a pulse of what's happening, the trends they are seeing, and valuable perspectives on timely issues.

Panel Members:

Chris Green | Chief Executive Officer, Hungry Jack's

Chris Churchmichael | Australia & New Zealand Country Director, Subway

Chris Mavris | Chief Executive Officer, Soul Origin

Bianca Azzopardi | Chief Executive Officer, Zambrero

David Ovens | Head of Marketing, Seagrass Boutique Hospitality Group (Ribs & Burgers, The Meat & Wine Co., Hunter & Barrel, Italian Street Kitchen, Butcher & the Farmer); Group & Executive GM, Blue Coral Concepts

Gaven Needham | Head of QSR, Caltex Australia

10:00 AM - 10:30 AM - Putting the consumer at the heart of QSR pricing

Get an overview of how to put consumer psychology at the heart of your QSR pricing, including tactics for improving the value of existing and new products. Simon-Kucher & Partners will summarise the key principles of psychological pricing in ensuring your brand has a holistic approach to pricing and how to develop a pricing strategy that works for you.

Jason Carley | Senior Director, Simon-Kucher & Partners

10:30 AM - 10:50 AM - Morning Tea

10:50 AM - 11:05 AM - Brand Revitalisation: A Case Study

Keeping emerging technologies and evolving consumer preferences in mind, some businesses have opted to perform various approaches to brand revitalisation to achieve key results.

With over 30 years of experience in the Australian market, Oporto is going through its own transformation: from new store designs to a new national training program on customer service - all resulting in an engaged franchise network, a happier crew and incremental sales.

Oporto CEO Craig Tozer will present on the thought process, research, design and execution, and lessons learnt along the way.

Craig Tozer | Chief Executive Officer, Oporto 

11:05 AM - 11:35 AM - The NPD Group Trends Report

Get must-have insights from The NPD Group, who will discuss a myriad of emerging trends such as the changing face of restaurants, the rise of solo diners, health & wellness (free-from foods) and zero waiting.

Sanjev Kangatharan | Associate Director , Australia Foodservice, The NPD Group

11:35 AM - 12:05 PM - Why Failures Occur in the Foodservice and Franchise Industry

Tom Potter has analysed the recent failures of certain restaurant brands along with various issues (quality strategy, leadership, ethics, etc.) that surround it.

Find out what the industry can learn from these movements and what it holds for the future of Australian restaurant businesses.

Tom Potter | Founder & CEO, Eagle Boys Pizza; Strategic Consultant / Restaurant Fast Food Analyst 

12:05 PM - 1:50 PM - Lunch Break and Awards Programme





1:50 PM - 2:15 PM - Macroeconomic Overview

A data-driven overview, the session will investigate how the past and future performance of the Australian economy has and will impact QSR’s. Key sections include a historical performance overview of the Australian economy and the key forces at play, industry trends such as revenue performance and consumer trends that have an impact at an industry level.

Tom Youl | Senior Industry Analyst, IBISWorld Pty Ltd.

2:15 PM - 2:30 PM - Real Estate/Property Snapshot

From smaller stores to co-tenancy, multi-site restaurant brands continue to be innovative and creative in their site selection strategies to maximise point of contact. With the real estate market continuing to be increasingly competitive, learn about the latest opportunities and statistics in market development to gain a smarter approach in location dealing.

Michael Bate | Head of Retail, National Director, Colliers International

2:30 PM - 3:10 PM - Food Trends Panel

With consumer behaviours constantly changing, innovating for the Aussie pallet never stops. In this special panel, join a roster of experts who will dish out the latest movements in food and why it matters to your QSR.

Panel Members:

Mimmo Lubrano | Chief Executive Officer, Sandhurst Fine Foods 

Melissa Pepers | Founder, Bonbo 

John McFadden | Business Development Manager, Select Fresh Providores

Venessa Barnes | Foodservice Business Development Project Manager, Australian Pork

Gary Powell | National Network Development Manager, Sandwich Chefs

3:10 PM - 3:40 PM - Networking Break

3:40 PM - 4:00 PM - Human Resources & People Culture Panel

What should QSRs possess in order to cultivate a better working environment for their staff? Find out from our panel of executives as they discuss the key values for brands to succeed with a more vibrant and efficient workforce.

Panel Members:

Kathy Wood | Chief People Officer, Guzman y Gomez

Jason Geriesi | Chief Operating Officer, Huxtaburger

Kelly Tracey | General Manager - Human Resources, Roll'd

4:00 PM - 4:30 PM - An Appetite for QSRs: Investment Panel

Following recent acquisitions and investments, how are investors' appetite for restaurant brands today? Know the latest trends and gain key perspectives on how investments continue to reshape and disrupt the industry.

Panel Members:

Clovis Young | Founder & CEO, Mad Mex Fresh Mexican

Peter Gold | Managing Director, Archer Capital

Nick Bryden | Chief Executive Officer, Minor DKL Group

4:30 PM - Onwards - Closing Cocktail Party


1:50 PM - 2:05 PM - Uber Eats Insights: How Aussies Are Eating

 Jodie Auster, Regional General Manager for Uber Eats Australia and New Zealand, will discuss the changing dining scene and the shift in consumer eating behaviour in Australia. Jodie will share insights and learnings from other markets that are influencing innovation in the online food delivery industry.

Jodie Auster | Australia & New Zealand General Manager, Uber Eats

2:05 PM - 2:20 PM - Data-driven customer satisfaction: Select insights from Australia’s first hybrid marketplace

Menulog Managing Director Alistair Venn discusses how QSRs can benefit from the evolving delivery industry and the new and emerging solutions available to businesses of all shapes and sizes. Having led the launch of Menulog’s delivery service in 2018 and since developing bespoke partnerships with some of Australia’s leading national brands, Alistair will share insight from Australia’s first hybrid delivery marketplace, drawing on data to demonstrate how QSRs can leverage the growing number of ordering and delivery solutions available to drive customer satisfaction and grow their market share. From the unique perspective of operating both a self-delivery marketplace and a Delivery Service, Alistair will share first-hand experience on how QSRs can work more closely with delivery providers to provide excellent customer experiences across all streams and integrate delivery as a true extension of their brand, online. 

Alistair Venn | Managing Director, Menulog

2:25 PM - 3:10 PM - Next Generation Ordering Panel

From voice activation, augmented reality, to machine learning, innovations in restaurant ordering continue to reach new heights as consumers opt for more convenient options - leading to a comprehensive ecosystem that includes tabletop kiosks, delivery apps, and mobile payment options. In this special panel, experience a deeper understanding on how the integration of intelligent systems will continue to impact customer behavior.

Panel Members:

Christian McGilloway | Chief Technical Innovation Officer, Retail Zoo

Julian Casa | National Marketing Manager, Baskin-Robbins Australia

Russell Schulman | Head of Marketing & eCommerce, Krispy Kreme Australia

Matt Gillam | Director of Technology, Menulog

Ben Rolleston | Head of Business Development, Alexa Skills, Amazon

Chirag Tejuja | Co-Founder, TabSquare

Sue Savage | Director, Strategic and Major Accounts JAPAC, Oracle Food and Beverage

Levi Aron | Country Manager, Deliveroo

3:10 PM - 3:40 PM - Networking Break

3:40 PM - 3:50 PM - Food innovation: Reinventing the food sector

Levi Aron, Country Manager for Deliveroo Australia, will talk about new creative ideas that's driving innovation in the food sector including how to set up virtual brands, opportunities in delivery-only kitchens and using technology to reach new customers.

Levi Aron | Country Manager, Deliveroo Australia

4:00 PM - 4:30 PM - Integrating Social Media In Your Brand's Marketing Strategy Panel

Social media, undeniably, is considered to be an integral component for a brand's staying power today. Learn from a select group of experts who will share their takeaways in maximizing the medium to bolster their marketing strategies.

Panel Members:

Lara Thom | Chief Marketing Officer, Guzman y Gomez

Daniel King | Head of Strategy - QSR, Global Marketing Solutions, Facebook & Instagram

Derek Puah | Owner, Devon Cafe

Tim Paton | Head of Marketing, Chatime

4:30 PM - Onwards - Closing Cocktail Party


10:50 PM - 12:10 PM - Brand Building Masterclass

If you are just starting out in the QSR space or have been established for a while it’s crucial that you have a clear idea of what makes you truly unique. What do you do, how do you do it and why do you exist?

This masterclass will take you through the key questions that will look to give you a road map for creating a unique brand positioning or manifesto. These core questions will look to include areas such as:

  • Company Values. What really matters to you?
  • Audience. Who's opinion do you really care about?
  • Personality. How does your brand position and compare to others?

Tony Ibbotson | Creative Director, The Creative Method



For more details, contact:
Justine Charlton
+61 416 079 788