QSR Media Detpak Conference & Awards 2018

When:
Wed, 13 June 2018
Venue:
Sofitel Sydney Wentworth, 61-101 Phillip Street, Sydney NSW 2000, Australia

Overview

Learn about your industry straight from experts and executives from the country’s most successful brands at the 5th QSR Media Detpak Conference and Awards!

Want to pick the brains of the top leaders in the quick service and fast casual industry? Find out what you need to do to keep ahead of the game as our interactive session format gives you the chance to have your questions answered by our assembled panel of experts and industry leaders.

For more details, please contact Justine at +61 416 079 788 or justine@qsrmedia.com.au.


SPEAKERS & PANELISTS:

Bruce Billson
Executive Chairman
Franchise Council of Australia

Brett Houldin
Group CEO
craveable brands.

Nick Bryden
CEO
Minor DKL Group

Ian Martin
Vice President for International
Subway

Carlos Antonius
General Manager
Chatime Australia

Richard Hinson
CEO
Retail Food Group

Lara Thom
Chief Marketing Officer
Guzman y Gomez

Ken Russell
Head of Digital
craveable brands.

Gavin Gorazdowski
General Manager
MobileDen

Sanjev Kangatharan
Client Development
The NPD Group

Levi Aron
Country Manager
Deliveroo

Alistair Venn
Managing Director
Menulog

Jeroen Willems
Country Manager
Foodora Australia

Shahrooz Chowdhurry
Chief Digital Officer
Guzman y Gomez

William Wong
CEO & Co-Founder
Liven

Chirag Tejuja
Co-Founder
TabSquare

Chris Gilbert
Co-Founder
Equitise

Todd Hayward
Director
Telamon Consulting

Amanda Walker
Co-Founder
Lord of the Fries

Adam Posner
CEO & Founder
The Point of Loyalty and Directivity

Michael Bate
Head of Retail, National Director
Colliers International

Chris Harris
General Manager - Food & Beverage
Crown Perth

Joe Antonios
General Manager - Leasing
Mirvac Retail

David Warren
National Project Leasing Manager
Woolworths Group

Carolyn Breeze
Director, Head
Braintree Australia

Declan Lee
Owner
Gelato Messina

Adam McArdle
Regional Director
NCR Corporation

Dr. Sam Prince
Founder
Sam Prince Group

Jodie Auster
General Manager - Australia & New Zealand
Uber Eats

George Lawson
Country Manager - Australia & New Zealand
Alipay

Sam Nash
Head of Retail - High St
Caltex Australia (Nashi & The Foodary)

Michele Walton
Nutrition Communications Advisor
Australian Food & Grocery Council

Dehne Bingham
CEO
100 Burgers Group (Mr Burger & Belles Hot Chicken)

Dr. Ann Evans
Associate Dean (Research)
The Australian National University

Russell Schulman
Head of Marketing & eCommerce
Krispy Kreme Australia

Ben Miles
Public Relations & Corporate Social Responsibility
Subway

 


PRICING:

  • Conference & Awards - QSR or Fast Casual Restaurant / Any Multi-Site Retailer - $395 
    Ticket price includes awards luncheon and attendance at conference for single attendee. Price includes 10% GST.

  • Conference & Awards - Industry Supplier / Vendor - $595
    Ticket price includes awards luncheon and attendance at conference for single attendee. Price includes 10% GST.

  • Conference & Awards - Table of Eight: $2,800
    Ticket price includes awards luncheon and attendance at conference for 8 attendees. Price includes 10% GST.


AGENDA:

(Subject to change)

8:30 AM - 9:00 AM - Networking Registration


9:00 AM - 9:30 AM - Restoring Confidence in the Franchise System

Speaker:

Bruce Billson
Executive Chairman
Franchise Council of Australia


9:30 AM - 10:00 AM - Leader's Panel

Find out the pulse of this industry as our leaders discuss a range of important industry “hot” topics.

Panel Members:

Brett Houldin
CEO
craveable brands.

Nick Bryden
CEO
Minor DKL Food Group

Ian Martin
Vice President for International
Subway

Carlos Antonius
General Manager
Chatime Australia

Richard Hinson
CEO
Retail Food Group


10:00 AM - 10:20 AM - Subway Case Study

Customers around the world joined Subway® to help provide meals to millions of people facing hunger during the first ever World Sandwich Day. As a result of Subway’s “Live Feed” event, the restaurant chain donated more than 13.3 million meals to more than 20 hunger-relief charities across the globe, including over 287,000 meals across Australia to Food Bank AU.

Speaker:

Ben Miles
Senior Manager, Public Relations & Corporate Social Responsibility
Subway


10:20 PM - 10:25 PM - 5 Ways the QSR Forum can Serve Your Business

The Quick Service Restaurant (QSR) Forum is your voice to Government, your vehicle for influence and your vantage point for upcoming issues. Find out how the national organisation representing the QSR Sector can help position your QSR business well for the future.

Speaker:

Michele Walton
Nutrition Communications Advisor
Australian Food & Grocery Council


10:25 AM - 10:50 AM - Morning Tea


10:50 AM - 11:20 AM - Loyalty Panel

A discussion on the key trends and insights into customer retention and loyalty. Topics include:

1. Global Trends/Global Best Practice
2. Profitable revenue growth
3. Agreeing on purpose & success metrics of a loyalty program in your organization
4. Opportunities that Digital provides in building long term loyalty from consumers

Panel Members:

Adam Posner
CEO and Founder
The Point of Loyalty and Directivity

Lara Thom
Chief Marketing Officer
Guzman y Gomez

Ken Russell
Head of Digital
craveable brands.

Russell Schulman
Head of Marketing & eCommerce
Krispy Kreme Australia

Gavin Gorazdowski
General Manager
MobileDEN


11:20 AM - 11:50 AM - Trends Report: The NPD Group

A Look into the Future of Foodservice; Key trends for 2018 & beyond

Growing your brand in a 1% world is not easy in today’s competitive landscape. Traditional business models are being challenged, our competitive set looks very different and disruptors are emerging faster than ever before. Staying ahead for many often means finding new growth areas for your business. In this session, the NPD Group will reveal how consumers' behaviour in foodservice will evolve over the coming years. Find out what are the key trends that hold the most growth potential and give you access to growth beyond 1%. Use this trends session to formulate forward-thinking business strategies and take advantage of every opportunity.

Speaker:

Sanjev Kangatharan
Client Development
The NPD Group


11:50 AM - 12:20 PM - The Aggregators

The aggregators are turning the industry upside down. Find out what this means for your business as we assemble the major players.

Panel Members:

Levi Aron
Country Manager - Australia
Deliveroo

Alistair Venn
Managing Director
Menulog Australia and New Zealand

Jodie Auster
General Manager for Australia and New Zealand
Uber Eats

Jeroen Willems
CEO
Foodora Australia


12:20 PM - 1:50 PM - Lunch Break and Awards Programme

 

FOR MORE INFORMATION ON GUIDELINES AND CRITERIA, CLICK HERE

CLICK HERE TO NOMINATE YOUR RESTAURANT


1:50 PM - 2:20 PM - Demographic Update

Find out how Australian society is evolving.

Dr. Ann Evans will discuss some of the 2016 Census data and what the implications are for you as a restaurant operator.

Speaker:

Dr. Ann Evans
Associate Dean (Research), College of Arts and Social Sciences
Senior Fellow, School of Demography
The Australian National University


2:20 PM - 2:50 PM - Menu Innovation Panel

1. The recent surge in vegan options in QSRs: importance of inclusion of dietary needs, restrictions, market opportunities for such
2. Regional adoption: integration of local flavours, delicacies in their respective menus
3. Prioritizing local retailers for supplies versus being direct competitors
4. Value of menu innovations for an integrated customer experience: ranking it in terms of priority vis-à-vis other elements (i.e. comfort, instagrammable look, app use)
5. Value of data in understanding customer behaviour and menu preferences

Panel Members:

Dehne Bingham
CEO
100 Burgers Group
 (Mr Burger & Belles Hot Chicken)

Sam Nash
Head of Retail - St
Caltex Australia

Amanda Walker 
Co-Founder
Lord of the Fries


2:50 PM - 3:20 PM - Crisis Management Session

Speaker:

Todd Hayward
Director
Telamon Counsulting


3:20 PM - 3:40 PM - Networking Break


3:40 PM - 4:10 PM - The Changing Face of Shopping Centres

From food courts to dining precints find out what's next as we assemble the shopping centre developers for a panel discussion.

Moderator:

Julian Demetrovics
Property Consultant 

MULTI-SITE RESTAURANT TECHNOLOGY STREAM

The multi-site restaurant industry continues to embrace the value of digital innovations to further engage customers. Discover how certain technologies have reshaped the customer experience.

1:50 PM - 2:05 PM - Mini Session: The Drone Experience

Drone deliveries have been explored in the past years as an attempt to re-invent F&B delivery channels. Last year, Guzman y Gomez made headlines after trialing its delivery drone program as part of their quest to reinvent food in the 21st century. Learn from Guzman y Gomez's chief digital officer Shahrooz Chowdhury who will share the brand’s reflections and insights about their drone initiative.

Speaker:

Shahrooz Chowdhury
Chief Digital Officer 
Guzman y Gomez


2:05 PM - 2:20 PM - Blockchain & Cryptocurrency Explained

Speaker:

William Wong
CEO & Co-Founder
Liven


2:20 PM - 2:50 PM - Payments Panel

After making headlines in the fintech industry, the blockchain and cryptocurrency technologies have also started to create attention within the multi-site restaurant industry. Find out in this panel how innovative retailers have used these advancements to support growing transaction requirements and expand into more lucrative markets.

Panel Members:

William Wong
CEO & Co-Founder
Liven

Shahrooz Chowdhury
Chief Digital Officer
Guzman y Gomez

George Lawson
Country Manager for Australia & New Zealand
Alipay

Carolyn Breeze
Director
Braintree Payments

Declan Lee
Owner
Gelato Messina


2:50 PM - 3:05 PM - TabSquare Mini Session: How AI will be driving personalized in-store customer experience in the future

While AI is making inroads into every industry from Healthcare to Finance, the Restaurant industry is relatively untouched by the developments in AI, mainly due to the absence of rich, clean, big data. In this session, we will look at how the latest AI technologies can be leveraged to create the next generation personalized guest experience in an "in-store" setting.

Speaker:

Chirag Tejuja
Co-Founder
TabSquare


3:05 PM - 3:20 PM - The Cashless QSR

Speaker:

Adam McArdle
Regional Director
NCR Corporation


Panel Members

David Warren
National Manager - Project Leasing, Corporate Property
Woolworths Group

Michael Bate
Head of Retail
Colliers International

Chris Harris
General Manager - Food & Beverage
Crown Perth

Joe Antonios
General Manager - Leasing
Mirvac Retail


4:10 PM - 4:30 PM - CROWDFUND YOUR QSR!

Newly passed legislation means this avenue is now open to you to attract investment to your restaurant brand.

Find out how it works and if it's right for you, as Australia’s leading platform for Crowdfunding, Equitise, gives a presentation on this important topic.

Speaker:

Chris Gilbert
Co-founder
Equitise 


4:30 PM - 4:45 PM - The Philanthropic QSR

For Zambrero, good food can mix well with a great cause.

Through its Plate 4 Plate initiative, every purchased burrito or bowl is matched by a meal donated to disadvantaged communities across Africa, Asia and the Americas.

Since its founding in 2005, Zambrero - in partnership with Rise against Hunger - has given over 22 million meals around the world and is on track for achieving its goal of donating one billion meals by 2025.

Behind the Mexican chain is Dr. Sam Prince, who was recognized in 2012 as Young Australian of the Year for his humanitarian initiatives.

Get to know the young executive, who will share his insights on combining successful business practices with responsible philanthropy. 

Speaker:

Dr. Sam Prince
Founder
Sam Prince Group


4:45 PM - Onwards - Closing Cocktail Party

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For more details, contact:
Justine Charlton
+61 416 079 788
justine@qsrmedia.com.au