QSR Media Conference & Awards 2021

Mon, 18 October 2021
The Hilton Sydney Hotel, 488 George St., Sydney, NSW 2000, Australia


The coronavirus pandemic flipped the QSR and fast casual restaurant industry on its head, permanently transforming how business is being done and how people are eating.

As we emerge from this crisis, what has the industry learned and where do we go from here?

This year, QSR Media Conference & Awards is resuming its physical event format - bringing together the industry’s top decision makers for a day filled with insights to inform, inspire and empower multi-site restaurant brands to successfully thrive in the new normal. 



*Subject to change

08:30 AM - 09:00 AM Networking Registration

09:00 AM - 09:30 AM Opening Keynote

Get a global perspective from one of our international QSR leaders, sharing how their business is operating amidst COVID-19 and other key perspectives on the issues surrounding the industry today.

09:30 AM - 10:00 AM Leaders Panel

Our annual panel discussion for the movers and shakers of the industry, get a fresh pulse of what's happening, the trends they are seeing, and valuable perspectives on timely issues.

10:00 AM -10:20 AM Macroeconomic Overview

How is the Australian economy performing, and what are its implications for the QSR and fast casual restaurant industry? This session intends to provide an overview of the latest economic developments leaders need to know.

10:20 AM - 10:40 AM Morning Tea

10:40 AM - 11:00 AM Trends Report

Find out the key trends that will provide your restaurant brands the most growth potential and assist you in crafting forward-thinking business strategies for 2021 and beyond.

11:00 AM - 11:30 AM Delivery and Drive-Thru Panel

The pandemic has given drive-thru a second breath of life, with contactless, digital ordering becoming the norm. In this session, we gather the country’s top delivery firms and drive-thru specialists who will talk about the latest in the off-premise space.

11:30 AM - 12:00 NN Dine-In Panel

Across the world, major chains have redesigned their restaurants to reflect the rapid change brought about by COVID-19. This panel will talk about the status of the dining-in experience in Australia and where it is heading.

12:00 NN - 01:30 PM Lunch Break and Awards Programme

Outstanding brands and leaders will be recognised during the event’s annual Awards show.

01:30 PM - 01:50 PM Restaurant Robotics in a post-COVID World

Zero-contact bars, burger-flipping robots and self-driving food trucks are just some of the robotics that the QSR industry has witnessed in the name of innovation. What’s next for restaurant robotics in this post-COVID world? Find out in this presentation.

01:50 PM - 02:10 PM A Futurist View on the Food Industry

02:10 PM - 02:40 PM The Meat Disruptors

The market for meat alternatives shows no sign of waning, with Beyond Meat, Impossible Foods and THIS making an impact across markets. Discover plant-based food’s next steps in this panel.

02:40 PM - 03:10 PM Networking Break

03:10 PM - 03:40 PM Supply Chain Panel

In this panel, restaurant leaders weigh in on the issues, challenges and recommendations to improve the supply chain of food and non-food items in the country.

03:40 PM - 04:10 PM Marketing and Loyalty Panel

The ongoing health crisis also increased the importance of brand building, designing the perfect loyalty app and identifying the right media channels to reach a brand’s target audience. Be inspired with the latest trends, strategies and critical approaches to marketing and loyalty in this panel discussion.

04:10 PM End of Programme

For more details, contact:
Justine Charlton
+61 416 079 788